Signing in, and setting your password the first time
You sign in with your email address and a password.
If you are coming from the old Mighty site, you do not have a password yet. You are not locked out — the account exists, it just has no password on it. On the sign-in page choose "First time here", enter the email address Peak has for you, and you will be sent a link. Open it and set a password. That is a one-time step.
If you forget your password, use the same route: enter your email and you will be sent a link to set a new one. There is no separate reset flow to hunt for.
The link is single-use and expires, so if you have an old one sitting in your inbox, request a fresh one rather than reusing it.
If you enter the wrong password a few times nothing is locked — you are briefly slowed down, and it clears on its own.
If you have more than one email address and are not sure which one Peak has, try the one your Peak emails arrive at.
If none of that works — the link never arrives, or Peak has an address you no longer use — email support@peakmultifamily.com and the team will sort it out. Do not keep retrying; if we hold the wrong address for you, retrying cannot fix it.
Email us and a real person will answer — there is no ticket number and no form.